For Logistics & Freight

Every lane. Every carrier.
Every contract at renewal risk.

The Revenue Retention & Account Growth Platform for complex B2B relationships. Score every shipper, 3PL, and key account. Surface volume drift before it becomes churn. Catch contract risk before the tender goes out.

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No credit card · 30 days · 5 accounts · Every feature
Trusted by 350 B2B teams worldwide
4.9 / 5
G2 rating
350
B2B teams
ISO 27001
Certified
AWS EU
Paris hosted
GDPR
Compliant
What you run today

Five tools. None of them built for the job.

Most teams stitch this together from what they have. Account intelligence ends up scattered, stale, or stuck in one person’s head.

Excel
Stale before it’s sent
PowerPoint QBRs
Rebuilt every quarter
Salesforce notes
Unstructured, KAM-only
Email chaos
Signals lost in threads
Manual reviews
Run when it’s too late
The result: account intelligence trapped in one person’s head. Risk found at renewal. Expansion missed because no one was watching the signals.
Four ways logistics teams use it

Volume and margin. Every scenario tied to revenue.

Expansion is capturing more volume on your existing lanes. Retention is defending the multi-year contract. Both run on the same account score.

Expansion

Capture the lanes you don’t have yet

Your shipper uses you for ambient. Frozen is your competitor. Map it. Price it. Win it.
  • Volume and lane coverage per shipper account
  • Modal shift opportunities across your network
  • Champion mapping per regional logistics director
Expansion

Grow with key accounts as they scale

Your top shipper just acquired a new DC. Five new lanes to be awarded. First to propose wins.
  • Account growth signals from ERP and CRM
  • New lane and DC activity detection
  • Proactive proposal triggered from signal mix
Retention

Defend the multi-year transport contract

MSA year 3. Tender process starting. Incumbent advantage is real, if you’re ready.
  • Contract renewal countdown by stakeholder
  • On-time and service level trend feeding the score
  • Recovery play triggered before tender opens
Retention

Spot volume drift before it becomes churn

Your shipper hasn’t complained. They’ve just moved 15% of volume to a competitor. Quietly.
  • Volume cadence drift detection per lane
  • Rate and spot-market behaviour signals
  • Recovery plays for accounts trending down
What feeds the score

Five signal categories. One weighted score.

Internal & external. From your TMS, CRM, and ops data. Tuned for logistics relationships.

01
Volume
  • Lane volume trend
  • Volume vs. committed
  • Spot vs. contract ratio
02
Service
  • On-time delivery rate
  • Damage & claims
  • Transit time variance
03
Commercial
  • Contract renewal clock
  • Rate compliance
  • Invoice dispute rate
04
Relationship
  • QBR sentiment
  • Stakeholder NPS
  • Escalation history
05
Network
  • Lane concentration risk
  • Modal mix health
  • DC & route expansion
Default logistics weights ship out of the box. Configure your own on Growth and Enterprise.
Modes and verticals we support

Road, rail, sea, or air. Every logistics relationship in one platform.

Signal categories, weights, and stakeholder models tuned per mode and vertical. Custom configs on Growth and Enterprise.

Road & trucking (FTL / LTL)Shippers, 3PLs, freight brokers
Air freight & expressIntegrators, airlines, forwarders
Ocean & freight forwardingBCOs, NVOCCs, forwarders
Warehousing & 3PLShared, dedicated, e-fulfillment
Cold chain & pharma logisticsGDP, temperature, compliance-sensitive
Cross-border & customs brokerageCompliance-heavy, multi-jurisdiction
Monday morning view

It’s 8 AM. One screen. One account drifting.

This is what your Commercial Director sees. Volume trend, service level, contract clock. No TMS report to export first.

Health alert · New
Apex Retail Group · Key Shipper · 12 lanes
Monday, 08:02
87
→
62
Eight-week drift · MSA renewal in 5 months. Volume shifted −18% to spot market.
Drivers
Lane volume −18% · trailing 8 weeks vs. committed
Spot market usage up 3× · competitive rate shopping signal
Logistics Director changed role · new contact not yet engaged
CAPA workflow · one-click trigger · Eva AI auto-trigger coming soon
Engagement call booked with new Logistics Director
Rate benchmarking review prepared for MSA renewal
Eva AI drafted renewal proposal from signal mix
The product workflow

One platform. Five steps. Every account.

What every team running EvaluationsHub does every week. Built into the platform, not bolted on top of spreadsheets.

1
Collect feedback
Stakeholders, surveys, NPS, QBR notes
2
Centralize reviews
QBRs, scorecards, action plans
3
Detect risk
Multi-source score, leading signals
4
Track action plans
Ownership, milestones, reminders
5
Improve outcomes
Renewals, retention, upsell
When a score drops, fire the recovery playbook with one click: ownership assigned, milestones set, reminders scheduled. Eva AI auto-trigger coming soon.

See your logistics account scorecard live.

30 days free. 5 accounts. No credit card. ISO 27001 certified, GDPR compliant.

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Inside the scorecard

One score. The drivers behind it. The weights.

Every signal explained. Every weight transparent. No black box.

Apex Retail Group · Key Shipper12 lanes · MSA renewal in 5 months
62
Health score
Lane volume vs. committed w 20%
−18%
On-time delivery rate w 18%
94%
Spot vs. contract ratio w 15%
3× up
Contract renewal clock w 12%
5 mo
Stakeholder NPS · QBR sentiment w 10%
52
Damage & claims rate w 10%
0.4%
Rate compliance w 9%
96%
Invoice dispute rate w 6%
1.2%
Five decision-makers, one shipper

Volume decisions happen in five places. Score all of them.

Procurement signs the MSA. Operations decides daily utilisation. Finance monitors cost-per-unit. The CFO approves the renewal. Map each one.

P
Procurement / Supply chainMSA, tenders, rate negotiations
O
Logistics / OperationsDaily volume decisions, carrier selection
F
Finance / CFOCost-per-unit, budget, approval
C
Commercial / SalesGrowth plans, new lanes, relationship owner
Q
Quality / ComplianceGDP, customs, SLA monitoring
X
Executive sponsorStrategic partnership, board-level risk
KPIs the score moves with

Four numbers your Commercial Director and CFO already track.

The score moves before the KPI moves. That’s the point.

Customer revenue retention

Volume and rate defended at renewal. The number behind every contract protected.

Share-of-wallet by account

Your lanes as a percentage of total shipper volume. Whitespace mapped and tracked.

Multi-year contract renewal rate

MSA and framework defence. The 6-month save window before tender opens.

Lane expansion & modal growth

New lanes, new modes, new DCs. Growth from existing accounts without new acquisition cost.

Built for logistics tech stacks

TMS, Salesforce, and 40+ enterprise services.

Native Salesforce sync via custom objects, plus AWS AppFlow for 40+ enterprise services, REST API, webhooks, and CSV/Excel. Service data from your TMS, volume from your ERP, relationship notes from your CRM. Into one score.

SAP·Salesforce·AWS AppFlow·REST API
See Salesforce integration →ISO 27001 & GDPR →

One score per account. Every lane. Every contract at renewal.

30-day pilot: 5 accounts, every feature, no credit card. Or a 20-minute demo on your real accounts.

Start the 30-day pilot →Book a 20-min demo
No credit card. Cancel anytime. ISO 27001 certified. GDPR compliant. EU hosted in Paris.