Every client. Every MSA.
Every renewal at risk.
The Revenue Retention & Account Growth Platform for complex B2B relationships. Score every enterprise client, managed services account, and key project. Surface expansion across the service portfolio. Catch contract risk before the renewal notice period closes.
Five tools. None of them built for the job.
Most teams stitch this together from what they have. Account intelligence ends up scattered, stale, or stuck in one person’s head.
ARR and scope. Every scenario tied to revenue.
Expansion is adding service lines to existing clients. Retention is defending multi-year MSAs and SLAs. Both run on the same account score.
Add managed services to a project client
- Service line coverage by client
- Whitespace across managed, cloud, and security
- Champion mapping per CTO and IT Director
Cross-sell into the client’s group
- Entity-by-entity adoption view
- Regional stakeholder map per country
- Group-wide rollout campaign on one scorecard
Defend the 3-year managed services contract
- Renewal countdown by stakeholder
- SLA and CSAT trend feeding the score
- Recovery play triggered before the decision is made
Catch unhealthy clients before the review
- Ticket volume and CSAT drift detection
- Engagement signal monitoring
- Recovery plays for clients trending wrong
Five signal categories. One weighted score.
Internal & external. From your ITSM, CRM, and delivery data. Tuned for managed services relationships.
- SLA compliance rate
- Ticket resolution time
- Incident trend
- CSAT & NPS scores
- QBR sentiment
- Escalation history
- Contract renewal clock
- SOW utilisation rate
- Invoice & payment signals
- Stakeholder coverage
- Exec sponsor health
- Champion turnover
- Service line whitespace
- Cross-entity adoption
- Upsell signal activity
Infrastructure, cloud, security, or ERP. Every managed service in one platform.
Signal categories and stakeholder models tuned per service line and client segment. Custom configs on Growth and Enterprise.
It’s 8 AM. One screen. One account at renewal risk.
This is what your Service Delivery Director sees. SLA trend, CSAT, contract clock, stakeholder map. No PowerPoint to assemble.
One platform. Five steps. Every account.
What every team running EvaluationsHub does every week. Built into the platform, not bolted on top of spreadsheets.
See your IT services account scorecard live.
30 days free. 5 accounts. No credit card. ISO 27001 certified, GDPR compliant.
One score. The drivers behind it. The weights.
Every signal explained. Every weight transparent. No black box.
Your CRM tracks the account manager. You need to cover six.
IT signs the SLA. Finance approves the budget. The CIO decides the renewal. Business unit leads control day-to-day satisfaction. Map each one.
Four numbers your Service Delivery Director and CFO already track.
The score is the leading indicator. These four are the lagging ones your board already watches.
Customer revenue retention
MSA and contract ARR defended at renewal. The number behind every relationship.
Service line expansion
New SOWs added to existing clients. Cross-sell from delivery into managed or advisory.
Multi-year contract renewal rate
MSA and framework renewals. The 6–12 month save window before the tender goes out.
Net CSAT trend
Direction of satisfaction across your client base. The early warning before churn shows up in ARR.
Salesforce, ServiceNow, and 40+ enterprise services.
Native Salesforce sync via custom objects, plus AWS AppFlow for 40+ enterprise services, REST API, webhooks, and CSV/Excel. SLA data from your ITSM, ticket trends from your service desk, relationship notes from your CRM. Into one score.
One score per client. Every service line. Every MSA at renewal.
30-day pilot: 5 accounts, every feature, no credit card. Or a 20-minute demo on your real accounts.