Free Calculator

Renewal risk score calculator for B2B accounts

Enter the key signals for an account to generate a composite renewal risk score across four dimensions: satisfaction, commercial health, delivery performance, and relationship strength.

Account signals

Latest NPS or CSAT score (0–10) 10 = highest satisfaction

Score change vs last review negative = declining

Contract utilisation % of contracted volume or hours consumed

75%

Operational delivery score (0–10) OTD, SLA compliance, quality, etc.

Executive engagement (0–10) 10 = strong executive relationship

Open unresolved escalations issues open >30 days

Renewal risk assessment

Composite risk score

…

0 = low risk, 100 = critical

Satisfaction signal

…

out of 25

Commercial signal

…

out of 25

Delivery signal

…

out of 25

Relationship signal

…

out of 25

Adjust the sliders to generate a renewal risk assessment for this account.

Track this automatically →See early warning signs

How the renewal risk score is calculated

This calculator generates a composite renewal risk score from 0 to 100 across four signal dimensions, each weighted equally at 25 points. A score of 0 indicates no detected risk. A score of 100 indicates maximum risk on all dimensions simultaneously.

The four dimensions mirror a structured account health score: satisfaction (NPS/CSAT level and trend direction), commercial health (contract utilisation), operational delivery (OTD, SLA compliance, or quality rating), and relationship strength (executive engagement and unresolved escalation count).

The thresholds for action recommendations are illustrative. Your actual thresholds should be calibrated to your portfolio and relationship type. Use this as a starting point for building a scoring methodology. The free account health scorecard templates provide a structured Excel version of this methodology for logistics, IT services, professional services, and manufacturing teams.